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Terms of Service

Last Updated: February 24, 2026

1. AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and DNA SAAS Labs, LLC ("Company", "we", "us", or "our"), concerning your access to and use of the UptimeBot website (https://uptimebot.ai/) and the associated monitoring software (collectively, the "Service"). By accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Service is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us.

  • The Content and the Marks are provided on the Service "AS IS" for your information and personal use only.
  • You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for its intended monitoring purposes.
  • No part of the Service may be copied, reproduced, aggregated, republished, or distributed for any commercial purpose whatsoever without our express prior written permission.

3. USER REPRESENTATIONS

By using the Service, you represent and warrant that:

  • All registration information you submit will be true, accurate, current, and complete.
  • You have the legal capacity and you agree to comply with these Terms.
  • You have the legal authority to monitor any URL, IP address, or server you add to the Service.
  • You will not use the Service for any illegal or unauthorized purpose.

4. FEES AND PAYMENT

  • Recurring Billing: Paid plans are billed on a monthly recurring basis. You authorize us to charge your chosen payment provider automatically each month.
  • Trial Period: Trial versions are provided for evaluation purposes; features may be restricted upon expiration unless a paid plan is selected.
  • 30-Day Refund Policy: We offer a 30-day money-back guarantee. You may request a full refund of your most recent payment within 30 days of the transaction. After 30 days, payments are non-refundable.

5. PROHIBITED ACTIVITIES

You may not access or use the Service for any purpose other than that for which we make the Service available. Prohibited activity includes, but is not limited to:

  • Systematic retrieval of data to create a collection or database without written permission.
  • Monitoring of third-party assets for which you do not have explicit authorization.
  • Circumventing or interfering with security-related features of the Service.
  • Engaging in any automated use of the system, such as using scripts to send comments or messages.

6. SERVICE LIMITATIONS & MONITORING CONDUCT

  • Nature of Monitoring: Monitoring is performed externally, and we do not require administrative "write" access to your servers.
  • V1 Single-Node Status: Monitoring is currently performed from a primary location in London, UK. You acknowledge that localized network issues in this region may impact alert accuracy.
  • Notifications: Alerts are delivered via third-party providers (Twilio, Slack); we do not guarantee delivery time or receipt due to external network conditions.
  • SMS Disclosure: By enabling SMS alerts, you consent to receive automated messages; carrier message and data rates may apply.

7. TERM AND TERMINATION

These Terms shall remain in full force and effect while you use the Service. We reserve the right, in our sole discretion and without notice, to deny access to and use of the Service (including blocking certain IP addresses) to any person for any reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DNA SAAS LABS, LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR DOWNTIME COSTS) ARISING FROM THE USE OR INABILITY TO USE THE SERVICE.

  • We are not liable for any failure of the Service to notify you of an outage.
  • Our total liability for any claim shall not exceed the amount paid by you to us during the six (6) months prior to the event giving rise to the claim.

9. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of: (1) use of the Service; (2) breach of these Terms; or (3) your violation of the rights of a third party, including but not limited to intellectual property rights.

10. GOVERNING LAW

These Terms shall be governed by and defined following the laws of South Africa. DNA SAAS Labs, LLC and yourself irrevocably consent that the courts of Cape Town shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

11. MISCELLANEOUS

Severability: If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.

No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

12. CONTACT US

To resolve a complaint regarding the Service or to receive further information, please contact:

DNA SAAS Labs, LLC
D'Urban Square Tygervalley,
26 Bella Rosa Street
Rosenpark, Cape Town, 7550
Email: [email protected]