Skip to main content

Terms of Service

Last Updated: February 24, 2026

1. AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and DNA SAAS Labs, LLC ("Company", "we", "us", or "our"), concerning your access to and use of the UptimeBot website (https://uptimebot.ai/) and the associated monitoring software (collectively, the "Service"). By accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Service is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us.

  • The Content and the Marks are provided on the Service "AS IS" for your information and personal use only.
  • You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for its intended monitoring purposes.
  • No part of the Service may be copied, reproduced, aggregated, republished, or distributed for any commercial purpose whatsoever without our express prior written permission.

3. USER REPRESENTATIONS

By using the Service, you represent and warrant that:

  • All registration information you submit will be true, accurate, current, and complete.
  • You have the legal capacity and you agree to comply with these Terms.
  • You have the legal authority to monitor any URL, IP address, or server you add to the Service.
  • You will not use the Service for any illegal or unauthorized purpose.

4. FEES AND PAYMENT

  • Recurring Billing: Paid plans are billed on a monthly recurring basis. You authorize us to charge your chosen payment provider automatically each month.
  • Trial Period: Trial versions are provided for evaluation purposes; features may be restricted upon expiration unless a paid plan is selected.
  • 30-Day Refund Policy: We offer a 30-day money-back guarantee. You may request a full refund of your most recent payment within 30 days of the transaction. After 30 days, payments are non-refundable.

5. PROHIBITED ACTIVITIES

You may not access or use the Service for any purpose other than that for which we make the Service available. Prohibited activity includes, but is not limited to:

  • Systematic retrieval of data to create a collection or database without written permission.
  • Monitoring of third-party assets for which you do not have explicit authorization.
  • Circumventing or interfering with security-related features of the Service.
  • Engaging in any automated use of the system, such as using scripts to send comments or messages.

6. SERVICE LIMITATIONS & MONITORING CONDUCT

  • Nature of Monitoring: Monitoring is performed externally, and we do not require administrative "write" access to your servers.
  • V1 Single-Node Status: Monitoring is currently performed from a primary location in London, UK. You acknowledge that localized network issues in this region may impact alert accuracy.
  • Notifications: Alerts are delivered via third-party providers (Twilio, Slack); we do not guarantee delivery time or receipt due to external network conditions.
  • SMS Disclosure: By enabling SMS alerts, you consent to receive automated messages; carrier message and data rates may apply.

7. TERM AND TERMINATION

These Terms shall remain in full force and effect while you use the Service. We reserve the right, in our sole discretion and without notice, to deny access to and use of the Service (including blocking certain IP addresses) to any person for any reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DNA SAAS LABS, LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR DOWNTIME COSTS) ARISING FROM THE USE OR INABILITY TO USE THE SERVICE.

  • We are not liable for any failure of the Service to notify you of an outage.
  • Our total liability for any claim shall not exceed the amount paid by you to us during the six (6) months prior to the event giving rise to the claim.

9. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of: (1) use of the Service; (2) breach of these Terms; or (3) your violation of the rights of a third party, including but not limited to intellectual property rights.

10. DATA PROCESSING PROVISIONS

  • Role of the Parties: When you use the Service to monitor URLs and alert recipients, we act as a Data Processor for the personal data you provide.
  • Subject Matter and Duration: The subject matter of the processing is the provision of domain and website monitoring services. The processing will continue for the duration of your use of the Service.
  • Nature and Purpose: We process data to monitor the status of specified URLs and to send automated alerts to your designated contacts.
  • Data Categories: The personal data processed includes customer-entered monitoring URLs and alert recipient contact details, such as email addresses, phone numbers, and Slack webhooks.
  • Processor Obligations: We agree to process personal data only on your documented instructions, ensure all personnel processing data are subject to confidentiality, and implement appropriate technical and organizational security measures as required by Article 32 of the GDPR.
  • Sub-processor Notification: We will notify you of any intended changes concerning the addition or replacement of sub-processors, providing you the opportunity to object to such changes.
  • Breach Notification: We shall notify you without undue delay upon becoming aware of a personal data breach.
  • Assistance and Deletion: We will assist you in fulfilling your obligations to respond to data subject requests and, at your choice, delete or return all personal data to you at the end of the service provision.

11. GOVERNING LAW

These Terms shall be governed by and defined following the laws of South Africa. DNA SAAS Labs, LLC and yourself irrevocably consent that the courts of Cape Town shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms. Notwithstanding the foregoing, if you are a consumer residing in the European Union or United Kingdom, nothing in these Terms affects your right to rely on mandatory provisions of the law of your country of residence, and you may bring legal proceedings in your local courts.

12. MISCELLANEOUS

Severability: If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.

No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

13. CONTACT US

To resolve a complaint regarding the Service or to receive further information, please contact:

DNA SAAS Labs, LLC
D'Urban Square Tygervalley,
26 Bella Rosa Street
Rosenpark, Cape Town, 7550
Email: [email protected]